Canadian Centres for
DETAILED CURRICULUM VITAE
CLIENT PROJECT DESCRIPTION
GOVERNMENT OF THE NWT (Departments & Agencies):
NWT Housing Corporation
Culture & Communication
Energy, Mines & Resources
Arctic College/Econ. Dev.
NWT Power Corporation
Workers Compensation Board
MacKenzie Regional Health Bd
Inuvik Regional Health Board
NWT Development Corporation
Dene Nation - 1 Year OTJ Training in Fin/Admin
CURRENT MAJOR AUDITS:
Yellowknife Housing Authority
1986 - Current Private Consultant
- The Northwest Territories' first Certified Management Consultant
1982 - 1986 Deputy Secretary to the Financial Management Board, Government of the Northwest Territories
- Development of a performance measurement pilot project
1981 - 1982 Chief Financial Officer of Fisher Oil & Gas Corp.
- Adherence to Toronto Stock Exchange listing and reporting requirements
1979 - 1981 Manager of Systems and Procedures, Bata Shoe Limited
- Documentation and development (current and long term) of existing
management information systems (manual and EDP)
1977 - 1978 Financial Consultant, Proctor & Redfern Group
- Development of Profit Plan Package
1973 - 1976 Supervisor, Thorne Riddell & Co.
- Audit of the Proctor & Redfern Group and review of the
comprehensive management information system, electronic data processing installation and
systems of internal controls
ROBERT STEWART MANAGEMENT CONSULTANTS
GOVERNMENT CONSULTING SERVICE
As can be seen in Mr. Stewart's resume, Robert Stewart Management Consultants has a breadth of experience in consulting in the Government of the Northwest Territories that is second to none.
We can draw on direct experience in the Boardrooms of government Executive leaders and at the government negotiating table. We understand how the machinery of government works.
Expertise is available in the following areas: program transfer negotiations, program evaluation, capital and infrastructure planning and logistics, human resource management, productivity improvement, zero-based budgeting and government management training.
Each government consulting and training engagement is approached with a view to providing constructive services. Our service is designed to identify your needs, the issues and problems and devise practical, problem solving approaches. We balance a personalized approach to client service with the independence in professional attitude which is essential to our function. We adhere to the principles of confidential client-consultant relationship, and a code of professional ethics that ensures against a conflict of interest.
We realize that exposing and clearly defining government and public service needs is the first and most critical challenge in our approach. This lays the foundation for the remainder of an assignment, which is why we spend a major portion of our time on understanding the government environment, the organization, the northern environment and the people involved.
Exposing and clearly defining public service needs requires professional experience and communication skills ... asking the right questions, listening to the answers, focusing attention on probable causes and confirming public service needs are procedures which are carried out by our senior project team. An important outcome of this work is the development of an expanded dialogue between ourselves and our government clients.
Our goal is to remain at the leading edge of the professional services we provide to government. In so doing, we are committed to understanding your needs, being mindful of trends in the government environment in which we operate (both in the Northwest Territories and nation wide). As a result we are able to incorporate change and initiate actions that results in success for our public sector clients.
Our audit work and our work in various key capacities throughout the Northwest Territories places us in a unique perspective for identifying areas where government efficiencies can be obtained. Accordingly, we take a constructive approach to our work, and look beyond the technical approach to include the cultural, political, economic and environmental effects and limitations.
The proposed engagement team includes specialists in government and northern affairs with experience and dedication to the local community well placed to become valued advisors to government managers. We have made a strategic commitment to the government sector on the local and national levels. This commitment is reflected in the experience, training and dedication of our people towards providing constructive services to our clients to help them succeed.
Robert Stewart Management Consultants has traditionally provided services to government in the following areas:
The successful delivery of government programs is dependent on the departments' ability to deal effectively with change. We conduct seminars that can help you develop a strategic plan which will anticipate and accommodate change.
Government managers should periodically review existing services to ensure they are cost justified. Also the feasibility of providing new services demanded by the community should be considered from time to time. Our firm has experience with strategic planning studies (for example, development of the NWT Transportation Strategy) and can draw on our expertise in this area.
Managing For Results Systems
In November 1985 the Financial Management Board directed departments to implement a program performance measurement system (later known as a Managing For Results System, or "MFR"). The purpose is to achieve improved performance and accountability and better communication among departments, among managers and with the public. The expected results are better programs, better services and better productivity.
Our firm worked extensively with the Department of Government Services to tailor a practical system to meet their needs. In the process, we were able to accomplish the following:
-develop a Code of Conduct which embraces the principle of
accountability and value for money;
One Page Management is a system that covers the department from the top to the grass roots. It allows change to take effect because it is rooted in managers' aspiration for excellence, and in good information. Because the system promotes fairness and communicates accurate information, managers' old habits give way to new ones that conform with this "management culture". One Page Management is both an agent of change and the system that saves managers from drowning in a sea of information.
Mr. Stewart has also assisted the Department of Safety and Public Services establish a Managing For Results System.
Our firm has for some time been alert to the possibility that comprehensive auditing can help government organizations address the issues that face them. Increasingly, the cost-effectiveness and quality of government programs are being questioned.
Our consulting staff is experienced in performing comprehensive audits and therefore are in a position to assist government to deal with the quality of service and value-for-money issues. We have assisted government organizations to achieve substantial improvements in their use of information for accountability and cost effectiveness. Recent experience includes the comprehensive review of the Workers' Compensation Board.
Program evaluations are undertaken to determine the continued need for programs, their effectiveness in meeting objectives, their results and impacts and alternative program design and delivery features. Evaluations should be undertaken for the benefit of senior management on a cyclical basis at three to five year intervals.
We base our program evaluations on information available on an on-going basis as well as periodic surveys, research studies and other sources of data and analysis. Where it is necessary to have specific expertise in technical areas, we will subcontract to ensure professional advice is available to the project team.
Our program evaluations are forward looking, tailored to the managers' needs, flexible, economical, objective, understandable and lead to corrective action.
Financial and Operational Reviews
Our management consulting staff are trained to look for opportunities to improve cash flow either through increasing revenues, recoveries or transfer payments or through improving cost efficiencies and, as the Defense Department says it - helping government get the `best bang for the buck'.
Our consulting staff is experienced in performing operations reviews and performance evaluation studies. These studies are designed to identify significant problem areas in government operations and to suggest creative solutions. Studies (and audits) relating to government funded agencies is an area where we have particular experience.
Many departments are involved in funding negotiations from two perspectives - organizations that are funded by the territorial government and direct negotiations with the federal government for special needs funding. We are conversant with the many government grant and contribution programs and transfer payments and can assist with the preparation of funding applications.
We are also experienced in sitting at the negotiation table and providing financial advice to our clients. Specifically, Mr. Stewart played an integral part in the GNWT negotiations with the federal government of Formula Financing and for significant supplementary funding for the Department of Health.
Policy and Procedures Development and Manuals
Effective policy and procedures can provide an organization with tremendous benefits. But to be effective they must be carefully planned out, logically organized and clearly and concisely written. Preparation of such documents requires a rare blend of technical writing and government experience.
Robert Stewart Management Consultants has the experience to carry out the development of policies and procedures. Where it is necessary to have specific expertise in technical areas, we will subcontract to ensure professional advice is available to the project team. We have prepared a variety of manuals for a broad range of clients and recently completed a Financial Administration Manual for the NWT Housing Corporation, the Mackenzie Regional Health Service and the NWT Development Corporation.
Management, Human Resource and Leadership Training
RSMC has developed a management, human resource and leadership training seminar specific to government organizations that is state-of-the-art management technology. The program focuses on client satisfaction, staff satisfaction and clearly understood goals.
The catalyst for the program are 8 first class management and leadership videos featuring Tom Peters (co-author of In Search Of Excellence) and Ken Blanchard (co-author of Situational Leadership and The One Minute Manager).
The seminar goal is to result in an Action Plan for the participants to improve client service and staff satisfaction which will result in improved productivity and performance. We emphasize helping the participants to be successful. A typical seminar was delivered to the Department of Social Services in 1990.
RSMC has also done considerable training of clients on the use of computers and we can tailor training seminars to specific needs. We have access to trained staff on MS-DOS, ACCPAC, Simply Accounting (Bedford), Wordperfect, and LOTUS computer software. Recent experience includes the functional review of the placement of the Systems and Computer Services Division in the GNWT.
Control System Reviews
Government management information systems must produce reliable, accurate and timely information if the systems are to be effective. The system controls and their surrounding environment are integral to the quality of information produced. And from a risk point of view, effective controls are critical.
We can review government information systems and help ensure a cost-effective approach to obtaining vital operational information. We can provide computer produced flowcharts for internal systems documentation and review.
As a Chartered Accountant, we have over 20 years experience performing statutory and systems audits for a wide variety of clients, from large to small.
We use standardized Audit Programs approved by the Canadian Institute of Chartered Accountants and computerized lead sheet software ("Caseware"). During October, 1992 and 1996, our office participated in a regular practice review by the Alberta Institute of Chartered Accountants (on behalf of the NWT Institute).
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